Frequently Asked Questions
We've answered the most common questions about our channel management service, the process and working together. Can't find what you need? Reach out to us.
What exactly do you offer?
Our core business is hotel sales channel (OTA) management: account setup, price and availability sync, campaigns, content and reporting across Booking.com, Expedia, Hotelbeds, Airbnb and many more channels. As complementary services we also offer hotel websites and QR menus.
How does your pricing work?
Pricing is based on your hotel's number of rooms, the number of channels to manage and your needs. Get a free quote for a package tailored to you; terms are clear and transparent from the start.
Is a long-term contract or commitment required?
We work flexibly. We recommend a package for your needs and proceed on transparent terms. Instead of binding long commitments, we aim for a results-driven partnership.
How long does setup take?
If you already have accounts, we can take over management within a few days. When setup from scratch is needed, the process usually takes 1-3 weeks depending on the channels' approval times.
Which sales channels do you manage?
Primarily Booking.com, Expedia, Hotelbeds and Airbnb, along with Agoda, Etstur, Trip.com, Trivago, Tripadvisor and other channels suited to your hotel. We decide the channel list together based on your needs.
I don't have any accounts yet, do you set up from scratch?
Yes. Even if you have no accounts at all, we open every channel account from scratch and complete your profiles with room types, photos, descriptions and amenities.
Who sets prices and availability?
We define the pricing strategy together. With your approval we apply dynamic pricing by season and demand, and keep all channels in sync. You always stay in control.
Do you pay the OTA commissions?
OTA commissions are fees the platforms charge your hotel and belong to the hotel. We manage these channels as efficiently as possible and grow your occupancy so those commissions pay off many times over. We also support commission-free direct sales through your website.
How often do you report?
We share revenue, occupancy, ADR and channel-level performance in transparent monthly reports, plus interim updates when needed.
Is access to my data and accounts secure?
Yes. We access your accounts only to the extent the service requires and with your authorization. Your credentials are kept confidential and never shared with third parties.
Do you guarantee an occupancy increase?
Because of market conditions, no one can guarantee exact figures; however, with correct pricing, complete content and active channel management we aim to measurably increase your occupancy. We discuss our approach and expectations transparently from the start.
Can I get the website and QR menu service on their own?
Yes. Although channel management is our core service, we also provide hotel websites and QR menus separately. We can proceed together or individually based on your needs.
Ready to boost your hotel's occupancy?
In a free 15-minute call, let's create a channel strategy tailored to your hotel.